Unrivaled Neon Frequently Asked Questions

  • What comes inside my package?
  • Can my custom LED neon sign be used outdoors?
  • What will the size of my LED neon be?
  • How do I use the remote?
  • Does my LED neon sign need to be plugged in or is it battery operated?
  • How long will my LED neon sign last for?
  • Does my LED neon require maintenance?
  • What colours are available for the neon signs?
  • Are LED neon signs safe?
  • What materials are used and how is my LED Neon sign made?
  • What type of backings does my LED neon sign have?
  • LED Neon vs Traditional Glass Neon
  • My dimmer remote does not seem to work. What should I do?
  • Safety guidelines
  • How do I mount or hang my sign?
  • How long will it take for my order to arrive?
  • What is the cost of shipping?
  • How do I track my parcel?
  • What if there is a delay to my delivery?
  • Do you ship internationally or only in Australia?
  • What do I do if I haven’t received my order yet?
  • Why did only parts of my order come in?
  • Will I have to pay any fees relating to customs or duties?
  • Faulty or Incorrect Items
  • What if I change my mind on my order, can I cancel it?
  • Your 2 Year Warranty
  • My neon sign arrived faulty
  • Where can I add a discount code to my purchase?
  • What payment methods do you accept?
  • How can I contact customer support?
  • How do your gift cards work? Is there a way to check my balance?
  • Can I turn my picture, logo, or design into a neon sign?
  • What fonts can I choose from?
  • What if the 'Design Your Own Neon' tool does not have the font or the design that I am looking for?
  • Do you offer your design service free of charge?
  • What dimensions or how big can my Custom Neon sign be?
  • I requested a quote. When will your team get back to me?
  • How do I begin designing my own neon?

NEON FAQs

What comes inside my package?

All Unrivaled Neon sign packages come with:
- Your Unrivaled neon sign
- Power supply & cable
- Screw set for installation
- Remote & dimmer to adjust the brightness and effect

Can my custom LED neon sign be used outdoors?

If you would like to use your custom LED neon sign outdoors,
please select the “waterproof” option when customising your custom neon.
During rainy days, we recommend that you keep your cable and power supply dry.

What will the size of my LED neon be?

All of our predesigned neon signs have set sizes listed in their product descriptions.
We highly recommend you measure the wall space that you are planning to hang your neon sign before placing your order.

For a customised design, the sizes will be confirmed by our team during the design process. We will try our best to accomodate to all of your requests.

How do I use the remote?

All of our LED neon signs come with a remote control and a dimmer that allow you to change the brightness and effects of your neon sign.

Please make sure that the included receiver component is connected properly to your neon.

Remote functions:

- ON/OFF: Located on the top. Turns your neon on or off.

- CIRCLE RING: Located in the centre. Adjusts the neon's dimness and brightness.

- EFFECT: Located in the centre. Changes mode between normal/fade/flashing modes.

- SPEED-/SPEED+: Located on the bottom. Increase and decrease the speed of your effect.

Does my LED neon sign need to be plugged in or is it battery operated?

Your neon sign comes with a power plug (fully certified to meet Australian Safety Standards) that needs to be plugged into an electrical power outlet to turn on. Our neon signs are not battery-operated.

How long will my LED neon sign last for?

Our neon signs are carefully crafted to last up to 50,000 hours. This translates into 5 hours per day at max brightness for up to 30 years.

In the unlikely case that a problem with your neon sign occurs, please contact us at support@unrivaledneon.com.au Our team will swiftly be in touch to fix the problem.

Does my LED neon require maintenance?

Our neon signs do not require maintenance. But we do recommend giving the LED a quick wipe to clean dust that builds up over time.

What colours are available for the neon signs?

Our Unrivaled neon signs are available in:

- Pink
- Red
- Green
- Purple
- Orange
- Blue
- Light Blue
- White
- Warm White
- Yellow
- Lemon Yellow
- Teal (only available for custom neons)

Diagram 1: Lights Off



Diagram 2: Lights On


Are LED neon signs safe?

We use durable acrylic backing and flexible neon tubing for our neon signs, giving them unrivaled durability compared to traditional glass neon signs.

Our signs also operate at low voltage output of 12V, posing no risk of overheating even with extended hours of use.

What materials are used and how is my LED Neon sign made?

We do not use glass, neon gas, mercury or any other harmful chemicals.
Through the use of LED flex tube, our neons are durable, safer and lightweight.
Our signs are hand crafted using LED flex tube on an acrylic backing.
Our neon specialists bend the LED flex tubes to fit your neon design. 

 

 

What type of backings does my LED neon sign have?

Cut-to-Shape:
The acrylic board is cut around the shape of the LED, such as the example below:


Full Board:
The acrylic board is cut in a full rectangle or square shape, just like this one:

Cut-to-Letter:
The acrylic board is cut close around each stroke. Here is a perfect example:

Minimal:
The acrylic board is cut as close as possible around the letters. Here is an example of a neon design with minimal acrylic:

Closed-Box:
The LED neon tubes are placed in an acrylic rectangular or square box:





Open-Box:

The LED neon tubes are placed between two pieces of acrylic in a full rectangle or square shape. This one is an example of the Box backing:

Stand:
Your LED neon sign backing is cut as a rectangle/square and comes with a stand. Here is an example of a neon sign with a stand:




Premium Stand:

Your LED neon sign backing is cut to shape on the top and is attached to a stand:




Backboard colour options:
- Clear
- White
- Black
- Silver
- Gold

If you have a bright, bold idea for your backboard that is not listed above, let us know and our team (support@unrivaledneon.com.au) will gladly help to make it a reality. 

LED Neon vs Traditional Glass Neon

Here are some of the things that give Unrivaled LED neon signs an edge over traditional glass neon signs:

Durability:
Our LED neon signs are more durable thanks to the combination of LED flex tubes and tough acrylic backing. Traditional glass neon signs are more fragile and can easily shatter if dropped.

Energy Consumption:
With lower power usage compared to the traditional glass neon signs, our Unrivaled LED neon signs are much more efficient to operate.

Safety:
A glass neon sign can get very warm when in use, as well as using mercury, neon gas, or other potentially harmful chemicals in it. Our LED neon signs use none of the harmful chemicals while generating very little heat, thus eliminating overheating hazard.

Lifespan:
Glass neon signs last up to 10,000+ hours of operation. While this may sound impressive, our LED neon signs are unrivaled in terms of lifespan with up to 50,000+ hours of operation.

Noise:
Our LED neon signs are completely silent. In comparison, glass neon signs can make a "buzzing" sound.

Weight:
LED is much lighter and less fragile than glass. This means you can safely and easily move your LED neon sign around the house if you want a change of ambiance.

Installation:
Our LED neon sign comes with mounting holes and a screw kit to install it with a bit of help from a friend or two. In comparison, due to the fragile nature of glass, a glass neon sign usually requires a specialist to install.

Maintenance:
While our LED neon signs require no maintenance at all, glass neon signs need to be regularly checked by a specialist to ensure they run safely and smoothly.

My dimmer remote does not seem to work. What should I do?

If you are having trouble connecting your dimmer remote, please check for the following:

1. All cords and plugs are connected properly
2. The dimmer box is connected to the sign and power supply
3. Brand new, 2 AAA batteries are in the remote
4. Check if the red infrared light appears when you press any button

If the problem persists, please contact us at support@unrivaledneon.com.au and we will get back to you within 24 hours.

SAFETY & INSTALLATION

Safety guidelines

While our neon signs are 100% safe to use, there are a few pointers to note:

- Please ensure that there is no damage to the cord before plugging in the sign
- If there is a damage to the cord/neon, please contact us at support@unrivaledneon.com.au and our team will resolve your issue
- Use a powerboard with overload protection
- Do not hang the sign anywhere near a high heat source in a moist/wet condition
- Please turn the neon sign off before moving/adjusting your neon sign

How do I mount or hang my sign?

There are 2 simple ways to do this:

1. Mount it to a wall using the provided screw set
Each neon sign comes with a screw kit to easily mount your sign to a wall.

2. Use 3M Adhesive Picture Hanging Strips (to be purchased separately)
If you do not want to drill holes in your wall, you can use 3M Adhesive Picture Hanging Strips to mount your sign. These strips can be purchased from a variety of shops such as: Woolworths, Coles, Bunnings Warehouse, Officeworks, Kmart, Big W & Amazon. 

Simply stick the strips to the backboard of your sign and press firmly against the wall until the sign stable and securely placed. If you want the sign to be more secure, simply add more strips. 

To make the installation easier, we highly recommend having a friend or a family member to assist you during the installation process

SHIPPING & DELIVERY

How long will it take for my order to arrive?

Standard orders take 9-18 business days to arrive for all orders.
Priority orders take 7-15 business days to arrive for all orders.

All of our neon signs are made with utmost care and thoroughly checked before being shipped to you.

Please note: We currently deliver to Australian customers ONLY.

What is the cost of shipping?

All standard orders include FREE shipping.

For priority orders, a delivery cost of $49 will be charged.

How do I track my parcel?

Both standard and express orders are fully trackable.
You'll be emailed a link to your tracking information once your neon has begun transit.

What if there is a delay to my delivery?

During busier periods, such as sales and shopping holidays, there may be delays in the delivery process.

However, we will always do our best to ensure that your package will be delivered to you on time. 

In the case of any delivery delays, we will be sure to inform you as soon as we can.

Do you ship internationally or only in Australia?

At this point in time, we only serve Australian customers.
Stay up to date with us on instagram @unrivaledneon for future updates.

What do I do if I haven’t received my order yet?

Your neon should take 3-5 weeks (standard orders) or 2-4 weeks (priority orders) to arrive to your doorstep.
If you believe your item may be missing, please contact us support@unrivaledneon.com.au and our team will look into it right away.

Why did only parts of my order come in?

If you made multiple orders at once, there may be a chance they will be delivered in separate deliveries.

Please contact our team at support@unrivaledneon.com.au if you believe your item(s) may be missing.

Will I have to pay any fees relating to customs or duties?

As we only deliver domestically in Australia, our customers are not required to pay any fees relating to customs or duties. 

RETURNS

Faulty or Incorrect Items

If your neon sign arrives damaged, faulty, or the incorrect order was sent to you, please send us an email at support@unrivaledneon.com.au with the images/videos of the neon and the box.

Please include your order number in the email's subject line.

Our team will resolve the issue with your neon sign/order as soon as possible.

What if I change my mind on my order, can I cancel it?

Due to the custom nature of our neon signs, we do not provide returns or refunds if you decide to change your mind once your payment has already been made and production has begun.

WARRANTY

Your 2 Year Warranty

All of our products at Unrivaled Neon are covered by our 2 Year Quality Warranty. Depending on the issue with your neon sign, our team will either replace the neon sign/parts or partially/fully refund your purchase upon review.

The 2 year warranty covers any faults that may have been caused during the manufacturing and/or delivery process of our neon signs.

Note: This warranty does not cover any damage caused during usage or incorrect installation.

My neon sign arrived faulty

All of our neon signs must pass through very strict quality control processes and double checked for any potential faults, both during and after the manufacturing process. We also make sure that everything works perfectly before your neon sign is packed and shipped to you.

In the rare case that your neon arrives with damage/fault, please let us know via email at support@unrivaledneon.com.au Please include your order number as the email's subject line along with images and/or videos of the neon sign and the box. Our team will swiftly work to resolve the issues for you.

PAYMENTS

Where can I add a discount code to my purchase?

You can use your discount code at the checkout page before paying for your order. The discount will then be applied to your final purchase.

What payment methods do you accept?

We accept payment via major credit cards including Visa, MasterCard and Paypal. 

We also accept Afterpay and Klarna.

How can I contact customer support?

Contact us on support@unrivaledneon.com.au if you have any questions or concerns.

How do your gift cards work? Is there a way to check my balance?

You can view and purchase your gift card using this link: https://unrivaledneon.com.au/products/unrivaled-neon-gift-card

Our current gift card denominations are:
$50.00
$100.00
$200.00
$500.00
$1000.00

Once you have bought the gift card, you will be sent the order confirmation email along with another email containing the gift card code.

Your family/friend can use the code on this gift card during checkout on their next purchase. 

If you ever want to check the balance on your gift card or have any further questions, please contact our team via support@unrivaledneon.com.au 

 

DESIGN YOUR OWN NEON FAQs

Can I turn my picture, logo, or design into a neon sign?

Of course! You can upload your image using our online 'Design Your Own Neon' tool.

For any questions about any custom designs, you can reach us at support@unrivaledneon.com.au

Our friendly team will be ready to bring your imagination to light!

What fonts can I choose from?

Our 'Design Your Own Neon' tool contains a range of 24 fonts for you to choose from, including cursive, script, and block fonts. It is our pride and joy to offer such a wide range of fonts to capture our clients' creativity and personality. 

If you wish to use another font aside from the ones we provide, please let our team know through emailing us at support@unrivaledneon.com.au

We will be more than happy to assist you in creating your one-of-a-kind neon sign.

What if the 'Design Your Own Neon' tool does not have the font or the design that I am looking for?

If you are looking for something different, just let our team know about your ideas through emailing us at support@unrivaledneon.com.au

If you have a logo, artwork, signs, fonts or simply thoughts that you want to represent as an unforgettable neon sign, we will happily help you.

Do you offer your design service free of charge?

Our team is proud to offer our design service FREE of charge to our clients. Throughout the whole process, we will work closely with you, ensuring an easy and enjoyable process from the design phase, all the way to delivery.

What dimensions or how big can my Custom Neon sign be?

If you want your sign to fit within 1 acrylic board, we recommend your sign being less than 240cm by 120cm. 
If your neon sign is larger than 240cm by 120cm, we can produce it across 2 or more acrylic backboards that will still be easily installed and displayed. This will minimise any potential damages during transit whilst optimising shipping costs for you

I requested a quote. When will your team get back to me?

Our Unrivaled Support Team will reply to all of our clients within 24 hours. If you have not heard from us within 24-48 hours, feel free to send a follow-up email to support@unrivaledneon.com.au

How do I begin designing my own neon?

1. Design or upload your image using our online 'Create Your Own Neon' Tool or contact us directly support@unrivaledneon.com.au
Our team will reach out to you to confirm any details in your design.

2. Make payment
Once you are happy with your final design, you can make the necessary payment and we will begin the production of your customised neon sign.

3. Stay tuned for updates
We will keep you updated throughout the process and provide you with a link to track your order after it has left our Melbourne Headquarters.

4. Receive and hang up your neon sign
Display your neon sign proudly and savour the moment, knowing your thoughts, ideas, and personalities are now physically present with a captivating glow. Adjust the effect and brightness of the sign to your heart's content.